Remote Desktop Control
Secure remote access for professional technicians.
Built-in screen viewing and control that only runs inside a customer-approved, server-authorized session. The customer always sees a red indicator bar with Stop remote control and End session.
- ✓Remote desktop viewing and controlDXGI Desktop Duplication capture with GDI fallback, tile-based streaming over an authenticated WSS relay.
- ✓Customer Accept / Reject connectionEvery session must be approved by the customer before anything starts.
- ✓Mouse and keyboard controlSigned (HMAC) input with replay protection; held keys are released when control stops.
- ✓Multiple monitor supportMonitor selector in the technician viewer.
- ✓Fullscreen modeFit, 1:1 and fullscreen (F11) viewing.
- ○Automatic reconnection after interruptionComing soonNot available yet: the stream stops when the session connection drops and must be restarted.
- ○File transferComing soonNot built yet.
- ✓Clipboard synchronizationText clipboard both ways, can be switched off by the administrator.
- ○Live session chatComing soonNot built yet.
- ✓Connection quality settingsSpeed / Balanced / Quality presets with live fps, latency and dropped-frame stats.
Illustration. Real screenshots will be added after Windows field testing.
Authorization & termination: only inside a customer-approved session; the customer or technician can end it at any time, and the session ends automatically if the connection is lost.
Other features: Black Screen Privacy Mode · Phone Service Module · Secure License Management