Black Screen Privacy Mode
Protect customer privacy during authorized remote servicing.
Black Screen hides the customer desktop while the technician works, only during an approved session. It never bypasses Windows Secure Desktop, UAC or Ctrl+Alt+Delete.
- ✓One-click Black Screen activationBLACK SCREEN ON / OFF from the technician dashboard.
- ✓Customer authorization requiredCommands are rejected by the server unless the session is approved and active.
- ✓Black Screen status indicatorSession and Black Screen state shown in the technician and customer dashboards.
- ✓Technician name and IDTechnician details sent with the signed service status and shown in the customer dashboard.
- ○Session timerComing soonA live on-screen timer is not shown yet (session duration is recorded in the final report).
- ✓Service progress indicatorService stages (Connecting → Diagnosing → Working → Verifying → Completed) and progress % pushed live.
- ✓Emergency privacy-mode exitFail-safe: losing the server heartbeat restores the screen automatically; Ctrl+Alt+Delete, Win+L and Ctrl+Shift+Esc always stay available.
- ✓Automatic screen restoration after session terminationEnding the session, BLACK SCREEN OFF or any fail-safe event closes the overlay and unlocks input.
Illustration. Real screenshots will be added after Windows field testing.
Authorization & termination: only inside a customer-approved session; the customer or technician can end it at any time, and the session ends automatically if the connection is lost.
Other features: Remote Desktop Control · Phone Service Module · Secure License Management