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Knowledge Base

How to get started with BlackScreen Pro.

Requirements

  • Windows 10 or 11 (64-bit) on both technician and customer PCs
  • Internet access to the BlackScreen Pro server over HTTPS
  • A technician license key (7-day trial or 3/6/12-month)

Activating your license

  1. Install and open BlackScreen Pro on your technician PC.
  2. Enter the license key you received by email.
  3. The server verifies the key online and binds it to this device.
  4. If the key is expired or revoked, the app tells you; renew by purchasing a new key.

Starting a support session

  1. The customer opens BlackScreen Pro and shares their connect code.
  2. You send a connection request; the customer clicks Accept (or Reject).
  3. Use REMOTE DESKTOP, BLACK SCREEN ON/OFF, or PHONE SERVICE from your dashboard.
  4. Click END SESSION when finished — the customer screen is restored automatically.

Ending access (customer)

Click Stop remote control or End session on the red bar. If the connection to the server is lost, the session ends and the screen is restored automatically. Ctrl+Alt+Delete is never blocked.

Phone Service setup

An administrator enables Phone Service (and USB Redirection) on the server. Install Android platform-tools for adb/fastboot and libimobiledevice for iOS details. See the Download Center for USB redirection tools.

Video Tutorials Coming soon

Step-by-step video guides are being recorded.